The changing enterprise search and publishing landscape, part 4: is offline data access worth the investment?
In part three of this series, we discussed the challenges companies can face when selecting a new enterprise search solution. After confirming that there are difficulties surrounding enterprise search and publishing solutions, it may be tempting to consider abandoning the search altogether. But fear not–there are also reasons to be optimistic. Looking back at the Vanson Bourne study, half of all respondents (50%) currently provide offline access to data, and a further 32% are planning to introduce it.
The respondents that have implemented offline access (or plan to) recognize a substantial number of benefits as a result. Foremost among these are:
- Reduced cost of investigation and response (61%)
- Reduced time spent due to quicker retrieval (64%)
- Expedited audits and lower cost for reporting (39%)
- Increased revenue as a benefit (34%)
- Expanded reach to broader audience (29%)
Just 1% of respondents whose organizations are engaging with offline access to data currently experience or foresee no benefits at all. This is a clear endorsement of offline access as a tool to improve search and publishing.
Increasing efficiency and reducing time losses
There are still inefficiencies that adversely affect search and publishing. It takes an average of two hours to locate and retrieve specific information, and duplication of effort happens 20 times per month on average.
Offline access to data does go some way towards offsetting this; duplication of effort is a less frequent phenomenon where offline access is available. However, there is still room for improvement, as even those with offline access report 17 duplications per month.
Removing the inefficiencies surrounding search would result in an organization enjoying estimated annual savings of typically $470,000. Technical decision-makers estimate that savings even higher at $577,000.
However, spending a large amount on search and publishing does not necessarily increase efficiency. The data shows that the opposite is true. A respondent who says that their organization pays more is actually more likely to see higher search times–those spending over $1 million in total see an average search time of three hours compared with under two hours for those spending less than $50,000. This suggests that those spending on multiple solutions are failing to integrate, whereas those with a single, intelligent, more cost-effective solution perform better.
This brings us to the end of this series on the changing Enterprise Search and publishing landscape. We hope you gained some insight into the Enterprise Search industry, how it’s changing, the solutions in the market, which factors to consider when adopting, and how the future of offline access can help you.