Rocket Discover: Perception of Performance

You are waiting to be seated at a restaurant. There are three ways you might be left waiting. You can see that everyone is busy serving customers but no one tells you how long you might have to wait. The maître d’ comes and tells you that it will only be a few minutes but he keeps telling you that. A different maître d’ comes and tells you that it could take 40 minutes.

Which waiting experience would give the greatest perception of performance if they all took 30 minutes?

  • The first waiting experience is the equivalent of a “spinner,” the animation that has no determined end point.
  • The second waiting experience is the equivalent of “optimistic progress,” the progress bar that makes optimistic or naïve guesses.
  • The third waiting experience is the better option of “pessimistic progress.”
Data-Prep-While-File-Uploading

You are able to keep using Rocket Discover while waiting. The progress bar will tell you how much of a file has uploaded in cases of very large files.

 

Ultimately it boils down to people appreciating honesty so that they can make the right decision next, such as going off to get a coffee, or calling up tech support.

Software situations are not that different from a restaurant. There are so many pieces moving that telling someone exactly how long something will take is like trying to shoot an apple from a mile away, while blindfolded, and dizzy, and riding a horse…and the horse is dizzy too.

Progress-Frozen-Honesty

Rocket Discover is up-front and honest about progress. Many things could put a stop to a progress report that are beyond the control of the software.

 

Here are just a few examples of things software generally might have to wait on.

Client computer performance.

  • Server performance.
  • Database server performance.
  • Other people using the servers at the same time.
  • Network traffic volume between any of the servers.
  • Quality of the network between each of the servers.
  • The physical distance between each of the servers.
  • The complexity of calculations required on any of the computers.
  • The volume of data being written or read on each computer.

However, all we really want to know is “how long might I have to wait?”

The latest version of Rocket Discover has some major improvements on the feedback of how long things might take. Including large file volume upload progress. Status indicators on data preparation. Top 1,000 row indications. Last updated indicators on reports.

Data preparation can get complicated with each change depending on the last. Rocket Discover will give an honest account of the status of each step of the process.

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Douglas Maclaine-Cross

Lead Front End Developer at Rocket Software
Douglas has been a developer for over 15 years. Early in his career he was instrumental in the production of many UK tourism portals for Wales, Lincolnshire, Birmingham and Yorkshire. From 2009 until 2014 Douglas was project leader and architect for the One.com Web Editor project. Now Douglas is proud to be a member of the Rocket Discover team; making a tool that can truly improve the world we live in by empowering decision makers.

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