• July 9, 2020

Legendary Help: Powering the human side of human resources

Supporting our customers has been our goal throughout this pandemic and beyond. With businesses having to close their doors, many of our long-time clients have felt uncertain and uneasy about how they will continue operating, and if they can survive. Even as the global economy begins to reopen, these fears may not pass. Easing clients through their current challenges and securing their futures are just some of the ways that Rocket has been focusing on the human side of business.

Shifting support

Some of the hardest-hit sectors during the pandemic were restaurants, hotels, and retail stores. There have been countless stories of layoffs, store closures, and the ways in which businesses have had to change in order to survive. But what about the people who support these sectors? One Rocket customer, a leading payroll, benefits, and HR software provider, was feeling the impact of COVID-19 through their clients. They needed to make a major shift to their business strategy as their growth quickly stalled. As a customer-centric company, we understood the issues facing our HR client, and we knew we had to find a solution to help them. 

The Rocket UniData solution

The HR provider had already implemented Rocket UniData to deploy their human resources software solution. This MultiValue application platform is a stable, secure, and fast data server engine with high availability and low administrative overhead. It helps accelerate productivity by providing rapid data transmission and development—all while using modern tools. It is also a highly scalable solution, which meant that it could be customized to suit our HR client’s business continuity goals.

To ensure their future success, the company partnered with Rocket to adjust their plans, mitigate the impact of the pandemic, and navigate the “new normal” that all industries were experiencing—industries that directly relied on their HR solutions. With help from Rocket UniData and our Rocket MultiValue team, they were able to scale and evolve their business applications as their needs changed. This helped them ensure critical services were available to their clients and to those most impacted by the global health crisis.

Helping clients help others

Helping businesses survive the pandemic is important, but even more crucial is supporting people through their everyday challenges. With many people facing job uncertainties and layoffs, human resources professionals are increasingly important. They connect others to much needed health benefits and funds—essential for helping people survive. That’s why when our client came to us with fears over stalled growth, we were there to help. These are the people ensuring that individuals everywhere stay safe and can access critical health care. At a time when everything is uncertain, Rocket wants to make sure that the future of our customers and communities feels secure. That’s our customer-centric guarantee.

Rocket Software

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Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations.

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