• October 21, 2021

Wondering Where to Start with Modernization? Rocket® Process Insights Has the Answer

Rocket helps organizations evolve their IBM® i platforms to take advantage of modern technologies and user experiences without disruption. With an effective modernization strategy, organizations can streamline workflows and drive efficiencies to minimize risk, improve customer satisfaction, and promote positive employee experiences. While Rocket has an extensive portfolio of modernization products, customers often have one foundational question: Where do we start?  

Companies may have hundreds of applications running on their IBM i systems with a high volume of tasks, making it challenging to understand which processes should be modernized to deliver the most impact. Each application may have dozens of workflows ripe for improvement, but it can be difficult to identify which workflows are causing problems and what those specific inefficiencies are to begin addressing them.  

To answer this question of how to get started, Rocket today launched Rocket Process Insights, the newest addition to the Rocket Intelligence Legacy Automation suite of products. This launch empowers organizations to take the proactive steps needed to understand the workflows critical to their organization, stay agile and respond to market changes and customer needs quickly.  

Key features of Rocket Process Insights include: 

  • Workflow Discovery: An unobtrusive recorder runs in the background of employee workflows and intercepts traffic between IBM i systems and the terminal emulator to reconstruct a model of their path from screen to screen, enabling end-to-end workflow visibility 
  • Heat Map: Delivers a run-time, visual representation of all processes and their frequency, giving users the ability to understand in detail which workflows are most frequently used, which data are accessed most frequently and who engages the application most often 
  • Details Pane: Allows analysts to access metadata segmented by runtime screen, call stacks and open file analysis that enables users to understand the details of each process, as well as how much time is spent on each application based on real user activity 

Informing Decisions Without Disruption 

Process Insights addresses the need for visibility into workflows by performing process discovery designed specifically for IBM i.  

Rocket Process Insights builds a heatmap to show how your business engages with an application.

With this solution, companies can see exactly how employees engage with applications to identify areas of improvement. Organizations can now gain full visibility into what processes are used the most and where there is the greatest opportunity to save time and money. Companies can then properly modernize in the most impactful way because they understand the end-to-end user experience. 

Leveraging the Process Insights solution is simple: It runs in the background in recording mode, intercepting traffic between IBM i systems and the terminal emulator. Then it reconstructs a model of their path from screen to screen. Workflows are never disturbed or interrupted, creating a seamless experience for users and providing the information decision makers need. Since Process Insights uses actual employee sessions, organizations can understand which processes are most important and where employees are facing obstacles, allowing them to design their modernization strategy with informed priorities. 

Gaining Actionable Insights in the Automation Hub 

Drill down even further to see a very detailed view of a process, with screenshots, and navigation throughout the application and database.
Click through to see all the workflows or highlight a particular workflow and its touch points within the application.

The solution then makes conclusions about how each application is used and presents them in the Rocket MX & Automation Hub, a user-friendly console where organizations can consume the information in an actionable way. The hub is the epicenter of the modernization vision and retrieves metadata from the IBM i systems so that analysis can be done offline. Users can view detected processes and their frequency with the heat map feature, which illustrates every recorded transition in a visual representation. These visualizations make it simple for organizations’ leaders to decide which processes would benefit from modernization to have the greatest impact. 

The details pane feature shows even more information to help prioritize which tasks to modernize. Users can view metadata per screen, call stacks, and open files to understand how much time was spent on average waiting for a screen and on the screen itself. These insights are based on actual runtime analysis rather than static analysis so that companies can assess the frequency and time spent for each process with input from real users. With this understanding, organizations are better equipped to begin their modernization strategy.  

Modernization Begins with Visibility 

These in-depth insights provide information that before would not even be accessible by looking over an employee’s shoulder while they worked. With Process Insights, this detailed information is captured at scale and reported in a user-friendly, actionable way. With this increased awareness of common workflows and challenges, organizations can prioritize modernizing the tasks that are most frequent and time consuming. This information can help companies automate tasks to increase productivity, which in turn will improve the employee and customer experience – and support organizations’ bottom line. 

The key to getting started in the modernization process is gaining awareness into what is really going on for employees on a daily basis. Once organizations recognize employee patterns and pain points, they can take the appropriate steps towards modernization that truly supports their needs.  

Click here to request a demo of Rocket Process Insights. 

Jeroen van Dun 19 Posts

Jeroen van Dun is a Product Manager at Rocket Software.

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