• June 27, 2022

AUTHOR DETAILS

  • Brent Harvey0 Posts

    Brent Harvey is the VP of Sales for Rocket Software based in Vancouver, Canada. He has 25 years of Enterprise technology experience working with some of the largest master brands in the world including Google, Facebook and Amazon. When not writing blogs, you can find Brent and his family on the slopes of British Columbia.

Customer Care Digital Transformation Modernization

Are you ready for the “New Normal?”

COVID-19 has been a sobering reminder of how unprepared we all were, despite the warnings. This has flowed down to the boardroom where executives and leaders have had to deal with unprecedented economic conditions.  For them, traditional crisis response approaches will not be good enough to ensure sustainability, or in many cases, the organization’s survival. […]