• September 25, 2020

Customer Care

Customer Care

Ask Rocket! Kickoff

While Rocket Software has always been a customer-centric company, a few months back we asked ourselves, “Is there more we can be doing to engage with our customers?” The Ask Rocket Q&A project is just one of the many new answers we have for that question. Ask Rocket is quarterly project that we’re kicking off […]

Customer Care

Legendary Help: Powering the Future of the Automotives Industry

The world is rapidly changing. Artificial intelligence and robotics are taking over industries and powering new solutions to help make our lives easier. Automotives are one industry where technology is helping to power innovative new solutions, including assisted driving technologies and self-driving cars. This is dramatically altering the way we move. Working behind the scenes […]

Customer Care

Are you ready for the “New Normal?”

COVID-19 has been a sobering reminder of how unprepared we all were, despite the warnings. This has flowed down to the boardroom where executives and leaders have had to deal with unprecedented economic conditions.  For them, traditional crisis response approaches will not be good enough to ensure sustainability, or in many cases, the organization’s survival. […]

Rocket.Build Lab Customer Care

Rocket at 25: celebrating community during our annual Leadership Summit

We just wrapped up our annual Rocket Leadership Summit last week in Boston. This year’s event involved 370 Rocketeers, five parallel tracks, dozens of customers and partners, an entire day dedicated to Community, and a Music Festival. You can get a flavor of our week by checking out our @Rocket Twitter feed and reading some […]

Rocket Software Phone Calls Customer Care

Pick up the phone!

In the software business we focus so much on the ones and zeroes that we can forget the most important thing: people. In fact, despite the fact that Rocket Software has created hundreds of technology products, we are still in the people business. That’s because our success depends not on just having great technology, but […]

CAsh Customer Care

The Hidden Costs of Application Unavailability

When a technology application or system goes down, it can be fairly easy to calculate the cost in terms of lost productivity, IT support, and the effects on the bottom line (missed service level agreements). But what about the hidden costs that don’t show up on the balance sheet? Most of us don’t even think […]

Rocket Community Cafe Customer Care

IBM InterConnect 2015: listening to our customers

Providing “exceptional customer care” seems like a no-brainer, but I’m always curious by what that term means to people. It goes back to the old saying, “actions speak louder than words.” We are all in the service of others – it’s what makes this world go around, and what differentiates us is how we choose […]

Customer Care

Attending IBM InterConnect? Here’s your chance to meet with CEO Andy Youniss and the Rocket team.

The Rocket team will be in full force at this month’s IBM InterConnect event, and we’d like to invite everyone to stop by and visit us in booth #1000 for a coffee (or maybe something stronger, depending on the time of day). We also have some limited opportunities for attendees to spend time with CEO […]

Customer Care

How we reimagined the customer care experience at Rocket

In 2012 we made a big change at Rocket. We had a problem: customers were getting lost in voicemail land and not able to reach us the way they wanted to. So we had a novel idea–do away with automated menus and replace with them with real people answering calls. Bottom line – we wanted […]