• May 17, 2022

Customer Care

Customer Care

M&T Bank’s Modernization Journey Enabled by Strong Partners like Rocket

M&T Bank knew that to develop the capabilities and skills to meet evolving customer needs, they needed a platform for innovation. Many readers may see the term ‘platform’ and think infrastructure or operating system, but M&T CIO Michael Wisler knew the solution was not that simple. Having been part of a storied transformation at Capital […]

Customer Care

How Rocket Lives Up to Its Value to Never Let a Customer Fail

The Rocket team knows that true success with a solution requires more than just the right tools—it requires a network of support to leverage the full capabilities of those tools. To this end, Rocket has built in the value to never let a customer fail into all of our products and services. We strive to […]

Customer Care

One Year of Supporting Customers with the Rocket Forum

We blinked, and 200,000 page views later, the Rocket Forum is one year old! In an industry that is feeling the strain of an aging workforce, this completely free resource is helping members navigate the challenges of modernizing their IBM i, IBM Z and MultiValue environments, and get more value from their Rocket solutions. It […]

Customer Care

Rocket’s Updated Documentation Portal Provides Modernized Experience for Streamlined Searches

At Rocket, we know our customers are busy working to meet – and exceed – their organization’s IT goals to drive results. When it comes to troubleshooting or learning more about their Rocket solutions, they need to be able to easily search and access the information relevant to their products and interests. These searches need […]

Customer Care

Ask Rocket! Kickoff

While Rocket Software has always been a customer-centric company, a few months back we asked ourselves, “Is there more we can be doing to engage with our customers?” The Ask Rocket Q&A project is just one of the many new answers we have for that question. Ask Rocket is quarterly project that we’re kicking off […]

Customer Care

Legendary Help: Powering the Future of the Automotives Industry

The world is rapidly changing. Artificial intelligence and robotics are taking over industries and powering new solutions to help make our lives easier. Automotives are one industry where technology is helping to power innovative new solutions, including assisted driving technologies and self-driving cars. This is dramatically altering the way we move. Working behind the scenes […]

Customer Care

Are you ready for the “New Normal?”

COVID-19 has been a sobering reminder of how unprepared we all were, despite the warnings. This has flowed down to the boardroom where executives and leaders have had to deal with unprecedented economic conditions.  For them, traditional crisis response approaches will not be good enough to ensure sustainability, or in many cases, the organization’s survival. […]

Rocket.Build Lab Customer Care

Rocket at 25: celebrating community during our annual Leadership Summit

We just wrapped up our annual Rocket Leadership Summit last week in Boston. This year’s event involved 370 Rocketeers, five parallel tracks, dozens of customers and partners, an entire day dedicated to Community, and a Music Festival. You can get a flavor of our week by checking out our @Rocket Twitter feed and reading some […]

Rocket Software Phone Calls Customer Care

Pick up the phone!

In the software business we focus so much on the ones and zeroes that we can forget the most important thing: people. In fact, despite the fact that Rocket Software has created hundreds of technology products, we are still in the people business. That’s because our success depends not on just having great technology, but […]

CAsh Customer Care

The Hidden Costs of Application Unavailability

When a technology application or system goes down, it can be fairly easy to calculate the cost in terms of lost productivity, IT support, and the effects on the bottom line (missed service level agreements). But what about the hidden costs that don’t show up on the balance sheet? Most of us don’t even think […]