- October 26, 2021
Customer Care
One Year of Supporting Customers with the Rocket Forum
We blinked, and 200,000 page views later, the Rocket Forum is one year old! In an industry that is feeling the strain of an aging workforce, this completely free resource is helping members navigate the challenges of modernizing their IBM i, IBM Z and MultiValue environments, and get more value from their Rocket solutions. It […]
Rocket’s Updated Documentation Portal Provides Modernized Experience for Streamlined Searches
At Rocket, we know our customers are busy working to meet – and exceed – their organization’s IT goals to drive results. When it comes to troubleshooting or learning more about their Rocket solutions, they need to be able to easily search and access the information relevant to their products and interests. These searches need […]
Ask Rocket! Kickoff
While Rocket Software has always been a customer-centric company, a few months back we asked ourselves, “Is there more we can be doing to engage with our customers?” The Ask Rocket Q&A project is just one of the many new answers we have for that question. Ask Rocket is quarterly project that we’re kicking off […]
Legendary Help: Powering the Future of the Automotives Industry
The world is rapidly changing. Artificial intelligence and robotics are taking over industries and powering new solutions to help make our lives easier. Automotives are one industry where technology is helping to power innovative new solutions, including assisted driving technologies and self-driving cars. This is dramatically altering the way we move. Working behind the scenes […]
Are you ready for the “New Normal?”
COVID-19 has been a sobering reminder of how unprepared we all were, despite the warnings. This has flowed down to the boardroom where executives and leaders have had to deal with unprecedented economic conditions. For them, traditional crisis response approaches will not be good enough to ensure sustainability, or in many cases, the organization’s survival. […]
Rocket at 25: celebrating community during our annual Leadership Summit
We just wrapped up our annual Rocket Leadership Summit last week in Boston. This year’s event involved 370 Rocketeers, five parallel tracks, dozens of customers and partners, an entire day dedicated to Community, and a Music Festival. You can get a flavor of our week by checking out our @Rocket Twitter feed and reading some […]
Pick up the phone!
In the software business we focus so much on the ones and zeroes that we can forget the most important thing: people. In fact, despite the fact that Rocket Software has created hundreds of technology products, we are still in the people business. That’s because our success depends not on just having great technology, but […]
The Hidden Costs of Application Unavailability
When a technology application or system goes down, it can be fairly easy to calculate the cost in terms of lost productivity, IT support, and the effects on the bottom line (missed service level agreements). But what about the hidden costs that don’t show up on the balance sheet? Most of us don’t even think […]
IBM InterConnect 2015: listening to our customers
Providing “exceptional customer care” seems like a no-brainer, but I’m always curious by what that term means to people. It goes back to the old saying, “actions speak louder than words.” We are all in the service of others – it’s what makes this world go around, and what differentiates us is how we choose […]
Attending IBM InterConnect? Here’s your chance to meet with CEO Andy Youniss and the Rocket team.
The Rocket team will be in full force at this month’s IBM InterConnect event, and we’d like to invite everyone to stop by and visit us in booth #1000 for a coffee (or maybe something stronger, depending on the time of day). We also have some limited opportunities for attendees to spend time with CEO […]
Our latest tweets
#GSEUKC is right around the corner! We hope you can attend Ezriel Gross, Principal Solutions Advisor's session, "CICS Performance and Tuning 101" on 9 November at 3:30 p.m. GMT. To learn more: fal.cn/3jkFh pic.twitter.com/bJp2…
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