- October 18, 2019
Customer Care
Rocket at 25: celebrating community during our annual Leadership Summit
We just wrapped up our annual Rocket Leadership Summit last week in Boston. This year’s event involved 370 Rocketeers, five parallel tracks, dozens of customers and partners, an entire day dedicated to Community, and a Music Festival. You can get a flavor of our week by checking out our @Rocket Twitter feed and reading some […]
Pick up the phone!
In the software business we focus so much on the ones and zeroes that we can forget the most important thing: people. In fact, despite the fact that Rocket Software has created hundreds of technology products, we are still in the people business. That’s because our success depends not on just having great technology, but […]
The Hidden Costs of Application Unavailability
When a technology application or system goes down, it can be fairly easy to calculate the cost in terms of lost productivity, IT support, and the effects on the bottom line (missed service level agreements). But what about the hidden costs that don’t show up on the balance sheet? Most of us don’t even think […]
IBM InterConnect 2015: listening to our customers
Providing “exceptional customer care” seems like a no-brainer, but I’m always curious by what that term means to people. It goes back to the old saying, “actions speak louder than words.” We are all in the service of others – it’s what makes this world go around, and what differentiates us is how we choose […]
Attending IBM InterConnect? Here’s your chance to meet with CEO Andy Youniss and the Rocket team.
The Rocket team will be in full force at this month’s IBM InterConnect event, and we’d like to invite everyone to stop by and visit us in booth #1000 for a coffee (or maybe something stronger, depending on the time of day). We also have some limited opportunities for attendees to spend time with CEO […]
How we reimagined the customer care experience at Rocket
In 2012 we made a big change at Rocket. We had a problem: customers were getting lost in voicemail land and not able to reach us the way they wanted to. So we had a novel idea–do away with automated menus and replace with them with real people answering calls. Bottom line – we wanted […]
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