• August 6, 2020

Keep calm – you have good bones

For some time now, we have increasingly heard about the need for disruption and disruptive technologies to drive a wave of innovation across industries and governments. That is often interpreted as management-speak for “replace all of that old ‘legacy’ stuff with some cool new stuff.” But the reality is that the old ‘legacy’ stuff continues […]

Are you ready for the “New Normal?”

COVID-19 has been a sobering reminder of how unprepared we all were, despite the warnings. This has flowed down to the boardroom where executives and leaders have had to deal with unprecedented economic conditions.  For them, traditional crisis response approaches will not be good enough to ensure sustainability, or in many cases, the organization’s survival. […]

Legendary Help: Adapting the Customer Experience Amid the Pandemic

The global economy is beginning to restart slowly, with businesses opening and individuals returning to work. For many people, they may think that this means life will return to “business as usual.” Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual […]

Legendary Help: Powering global supply chains during a time of crisis

Global supply chains were one of the first industries impacted by the pandemic, and they continue to be one of the hardest hit industries. Non-essential manufacturing has slowed down as essential services become prioritized. International borders were also quickly closed as the virus spread, and even though shipping and receiving has been able to continue […]

Legendary Help: Ensuring positive customer experiences amid a global pandemic

Throughout the COVID-19 pandemic, hospitality has been one of the hardest hit industries in terms of lost jobs and revenue. With borders closing and stay-at-home orders in place, airlines were forced to suspend or reduce services and hotels experienced the highest number of job losses in the U.S. Overnight, the industry came to a standstill, […]

Rocket Software Phone Calls

Pick up the phone!

In the software business we focus so much on the ones and zeroes that we can forget the most important thing: people. In fact, despite the fact that Rocket Software has created hundreds of technology products, we are still in the people business. That’s because our success depends not on just having great technology, but […]

Rocket at 25: A Penny for Your Thoughts

Surveys. We are constantly bombarded with surveys – after we take a flight, after we check out of a hotel, after we purchase a car, etc. And that doesn’t even count the random ones that show up in our inboxes every day. Which ones do you respond to? Which ones do you ignore? Rocket Software […]

Becoming a social business

Social media can be a great meeting place for businesses and their customers. If you’ve been paying attention to the social space lately, you’ll see a common thread: companies trying to figure out how to connect with customers (and potential customers!).

We’re blogging!

Greetings friends and Rocketeers! This is Rocket’s stealthy blog launch. If you’re one of the lucky few to see this lonely post, just wait! We’re lining up subject matter experts from across Rocket (and the globe!) to offer you insights and expertise raging from big data, going mobile, cloud computing to running a mainframe environment.