• October 20, 2020

Keep calm – you have good bones

For some time now, we have increasingly heard about the need for disruption and disruptive technologies to drive a wave of innovation across industries and governments. That is often interpreted as management-speak for “replace all of that old ‘legacy’ stuff with some cool new stuff.” But the reality is that the old ‘legacy’ stuff continues […]

Are you ready for the “New Normal?”

COVID-19 has been a sobering reminder of how unprepared we all were, despite the warnings. This has flowed down to the boardroom where executives and leaders have had to deal with unprecedented economic conditions.  For them, traditional crisis response approaches will not be good enough to ensure sustainability, or in many cases, the organization’s survival. […]

Legendary Help: Preparing Public Services for Increased Demand

Across the globe, government services are experiencing an increased demand to connect with public services. As non-essential businesses remain closed and economic downturn looms, more people are accessing social services for government help and benefits. The COVID pandemic has also highlighted an issue that has been threatening government services but was intensified by the pandemic. […]

Implementation consulting 101

My 16 years as an implementation consultant has been an exciting journey filled with its share of highs and lows. The path has been paved with a lot of learning experiences – the full list would fill too many pages, but I’ve found three common themes have risen to the top: Develop strong relationships: Developing strong […]