• October 20, 2020

Announcing the New Rocket Forum

In the past 30 years, Rocket Software has managed to build a strong community of Rocketeers, partners, and customers. We’ve built solutions to help our customers reach their goals, used Rocket.Build events to inspire new ideas, and have modernized technologies to make them even more effective. Now, we’re looking forward to creating a space for […]

Are you ready for the “New Normal?”

COVID-19 has been a sobering reminder of how unprepared we all were, despite the warnings. This has flowed down to the boardroom where executives and leaders have had to deal with unprecedented economic conditions.  For them, traditional crisis response approaches will not be good enough to ensure sustainability, or in many cases, the organization’s survival. […]

Legendary Help: Adapting the Customer Experience Amid the Pandemic

The global economy is beginning to restart slowly, with businesses opening and individuals returning to work. For many people, they may think that this means life will return to “business as usual.” Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual […]

Legendary Help: Ensuring positive customer experiences amid a global pandemic

Throughout the COVID-19 pandemic, hospitality has been one of the hardest hit industries in terms of lost jobs and revenue. With borders closing and stay-at-home orders in place, airlines were forced to suspend or reduce services and hotels experienced the highest number of job losses in the U.S. Overnight, the industry came to a standstill, […]

Legendary Help: Preparing Public Services for Increased Demand

Across the globe, government services are experiencing an increased demand to connect with public services. As non-essential businesses remain closed and economic downturn looms, more people are accessing social services for government help and benefits. The COVID pandemic has also highlighted an issue that has been threatening government services but was intensified by the pandemic. […]