• August 14, 2020

Legendary Help: Modernizing the retail customer experience

Online shopping has taken off across all industries, and has only been amplified by the recent pandemic. Groceries, clothes, pre-made meals or household supplies—everything you could imagine is accessible now through the click of a button on your computer or phone. This is extremely beneficial to the customer, who can now access anything they need, […]

Productive on Power Part One: User Experience Modernization

Introduction There are companies willing to invest millions of dollars and take enormous business risk to move their legacy applications and data to new platforms. Yet most don’t take the time, or invest the minimal effort needed, to examine the existing options for delivering the latest user experiences on IBM i. If they did, they […]

CELEBRATING OUR IBM CHAMPIONS: SAGHI AMIRSOLEYMANI

This year, a record-breaking number of Rocket employees were named as 2020 IBM Champions—13 to be exact. To celebrate our ongoing partnership with IBM, and our dedication to innovation, legacy technologies and legendary results, we want to highlight them.  Over the next weeks, we will count down to IBM THINK with each of the 2020 […]

Stay Home with Rocket BlueZone Web

Around the globe, companies have sent their employees home to prioritize their safety during the COVID-19 outbreak. For many organizations, this means a greater burden on their IT systems and connectivity from remote workstations, home computers and mobile devices.   At Rocket Software, we know that your legacy systems live at the heart of your IT […]

Common Disasters: Preparing for Outages

As we struggle with unprecedented challenges around the globe, IT departments are gearing up to enable remote access, work-from-home, and ongoing business operations in ways that they never anticipated before. It’s heroic work done with limited warning—and it’s keeping companies around the world operational. The Critical Role of Core Systems It’s in precisely these times […]

User Experience

The User Experience Transformation: Finding the “Why” Behind Features

So, you want to build a new feature. Excellent. Now, tell me why. Rocket, like thousands of software companies, has historically had a wonderfully engineering-driven culture. We make products for engineers, by engineers, and we’ve got a pretty great track record of figuring out how to build features well for our customers. There’s an important […]

User Experience

Live from IBM World of Watson: UX meets Cognitive Computing

As the director of User Experience at Rocket Software, I spend most of my time thinking about how people interact with technology. And as cognitive computing becomes more and more prevalent I find myself trying to figure out how cognitive – essentially human thought done by a computer – will interface with actual humans. What […]

User Experience

How much importance do you place on your OS?

A few months ago, I ended up installing Linux on a few of my computers, leaving Windows on the others. This isn’t the first time, either, having tried various distributions of Linux time and time again since about 2007. Each time, I’d learn a bit more about the particulars of the OS as someone must […]

User Experience

Live from IBM Insight2015: Six tips for good mobile app design

This week at IBM’s Insight2015 conference I have attended a few sessions, generally focusing on mobile and Internet of Things. The mobile sessions have sparked my interest in regards to what goes into a successful mobile app. I’ve seen numbers stated such as that 2/3rds of mobile apps fail to meet their goal, whether it […]

User Experience

How we reimagined the customer care experience at Rocket

In 2012 we made a big change at Rocket. We had a problem: customers were getting lost in voicemail land and not able to reach us the way they wanted to. So we had a novel idea–do away with automated menus and replace with them with real people answering calls. Bottom line – we wanted […]